Course Created By, Ross Maynard
Performance measurement is the act of monitoring progress towards specified objectives. It has two main purposes: 1. To monitor progress towards goals 2. To guide improvement activity where performance is not meeting the goals This course provides a structure that you can use to develop a frame... Read More
Performance measurement is the act of monitoring progress towards specified objectives. It has two main purposes:
1. To monitor progress towards goals
2. To guide improvement activity where performance is not meeting the goals
This course provides a structure that you can use to develop a framework of performance measures throughout your organisation. The course also covers how to analyse and present performance data in order to reveal valuable information about the behaviour of the organisation’s processes and activities. And the course covers ways of engaging employees with the measures and working towards business improvement.
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Course author and business process improvement consultant
I am a process improvement consultant and course author living near Glasgow in Scotland<br>