Performance Measurement

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All Level 1 Hour 14.45 mins of Video Lecture Language: English Lifetime Access Certificate of completion Flash Sale $19 $49.00 Discount: 61.22% off

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Key Topics Covered

Why we measure performance
The Benefits of Performance Measurement
The Dangers of Targets
The Three Levels of Performance Measurement
The Performance Measurement Linkage Chart
What makes a good Measure?
A Starter set of Performance Measures
The Voice of the Process versus the Voice of the Customer
The Nature of Variation
Displaying Performance Data
The Shewhart Individuals Control Chart
Strategies for Dealing with Variation
The Relationship between Process Behaviour and Cost
Engaging your People in Performance Measurement

Who can take this course?

The course is aimed at business managers, finance managers, business analysts and students of business and finance
There are no -pre-course requirements

Course Description

Performance measurement is the act of monitoring progress towards specified objectives. It has two main purposes: 1. To monitor progress towards goals 2. To guide improvement activity where performance is not meeting the goals This course provides a structure that you can use to develop a framework of performance measures throughout your organisation. The course also covers how to analyse and present performance data in order to reveal valuable information about the behaviour of the organisation’s processes and activities. And the course covers ways of engaging employees with the measures and working towards business improvement.
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