Airtract

Customer Care: Getting it Right

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Course Created By,  Neil Thompson

All Level 55.49 mins of Video Lecture Language: English Lifetime Access Certificate of completion Flash Sale $19 $30 Discount: 36.67% off
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Key Topics Covered
  • To develop an understanding of what is involved in effective customer care
  • To become more confident in delivering high-quality customer care
  • To become aware of pitfalls to avoid

Who can take this course?
  • There are no specific course requirements apart from a commitment to delivering high-quality customer care

Course Description

How people are treated by organisations when they first make contact can be crucial. As the saying goes, if you don't look after your customers, someone else will. Developed by highly respected author, educator and expert in communication skills, Professor Bernard Moss, this important e-learning mod... Read More

How people are treated by organisations when they first make contact can be crucial. As the saying goes, if you don't look after your customers, someone else will. Developed by highly respected author, educator and expert in communication skills, Professor Bernard Moss, this important e-learning module offers the equivalent of a full day’s continuous professional development. This is ideal training for receptionists or anyone whose role brings them into face-to-face contact with the public in private, voluntary or public sector organisations. This course provides an excellent foundation for high-quality customer care. The course is built around a set of acted-out scenes in which you get to see examples of how to provide high-quality customer care and - importantly - telling examples of how not to do it. This approach enables you to get a clear picture of what is involved in effective customer care. Participants are provided with a Module Companion E-book which can be printed out.
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