Challenges of Cultural Diversity in Hospitality Organisations 31 May, 2020   

In hospitality organizations, one of the biggest challenges is cultural diversity. Even if companies are preferring multinational staff inside own structure, as much as it can give positive effect, it can negatively affect company, as well. Like multinational companies in first line appears Cruise Line Companies and its entire environment. Bearing in mind 70 different nationalities that most of them are having on each of its ships, they can be example to follow as even with good internal organization and communication, challenges appear, however, in a very small percent comparing to other companies with presented cultural diversity. Cultural issues can challenge internal communication as people may interpret words and gestures in a different manner depending on their cultural background. Cultural differences can create strong barriers in understanding others.

In hospitality organization especially in multinational chains across the globe face to face communication is challenging and hard to make it work. In that occasions, companies are facing with this kind of restriction where real internal communication is hard to achieve and break distance restrictions.

Nowadays, most of employees are taking most of the company’s action personally, in which conditions is getting hard to communicate by business language, without mixing personal empathy and professional carrier.