A DAY WITH DPS SOCIETY
"Webinars are doing wonders in India"
By: Tasaduq Hidayat
Webinars are doing wonders since the lock-down began in India. People and experts from all sectors are doing webinar sessions to influence the people in optimistic ways. Today i joined a webinar conducted by the Delhi Public School Society (HRDC) New-Delhi. In this webinar session over 200 teachers and mentors from across the country and abroad participated. I was one of them. The Speaker was Dr. Sandesha Rayapa Garbigyal (Assistant professor at the linguistic Empowerment cell, JNU New Delhi India. The opening note was presented by Shri B.P khandelwal (Member-education, working committee, The DPS society). Mrs Vankita sehgal and Nita Kumar were moderators. The theme of the session was Effective Communication Skills. I am very excited and glad to share some of the communication skills with all of you who are reading this article here. We require these skills since we entered in the golden age of content due to technological advancements of online mode and the practical implementation of "Global Village" connotation explained by Marshal McLuhan.
We are living in the global world where interests and tastes seems redirected. Due to advancement and complicated network of social media platforms, effective communication is the need of the hour. Otherwise we will lose our foothold within our own cultural, traditional and analytical ambit. In the Webinar, which I attended today, B.P Khandelwal remarked that effective communication skills can empower and strengthen our personality in the present challenging circumstances. With every Challenge, opportunity knocks our door and we must grab in prima facie. Mr. Khandelwal is of the view that enlightenment can be projected through challenges and opportunities vis-a-vis projected society. He said that education plays an important role in providing parametres for enlightenment. He presented UNESCO report on education for 21st Century. As we all know that we are going to enter in the third decade of the 21st century. The UNESCO, in its report , mentioned the four pillars for attaining the education goals from 2020-2021:
1) Learning to know.
2) Learning to do (Skill development)
3) Learn to be (Emotional state of heart or Neuro-psychological aspect of learning system))
4) Learning to live together (communication from and for Country to family).
Mr. Khandelwal projected imperative points on communication by relating teacher and communication. He declared teacher as singular builder of life. This Statement of Mr. Khandelwal was emotional and impressive. Indeed, Teacher cannot be replaced.
After his session ended, the next main session was started by Dr. Sandesha Rayapa and she throw light on Effective Communication Skills. Dr. Sandesha covered every aspect of Communication. She started with the definition and then the 7C's Of Communication that you can get through google as well. Here i will mention only those points that Dr Sandesha said exclusively from her experience and therefore, those points cannot be found on google baba.
Dr. Sandesha rayapa explained the effective Communication through conversational style. She provided a scenario that suppose you are cooking and your spouse is busy in chatting or watching Television. And you tell the spouse that when he goes out to get the groceries today, he should not forget to get 1 Kilo of Tomatoes, 1 Kilo of Onions and 2 Kilos of Brinjal. The man is saying "yeah" three times while he is watching TV. Later on when the person comes back and he does not have the tomatoes. You are wondering about tomatoes and you ask about it to the person. He replies that you never told him about the tomatoes. So the next happens the arguments and counter arguments. The undesired results happen which is the effect of fight. It is the fault of both because wife should have make sure that husband is listening and husband should have reciprocated effectively. Through this scenario we cultivate that effective communication includes concreteness and clarity. To avoid the communication distortion one must make sure to grab the attention at the beiginning and also in the middle of one's conversation.
After that Dr. sandesha provided four levels of listening:
1) The Non-listeners: Non-listeners do not listen at all because they are genuinely disinterested in the subject. these people pretend to follow the speaker while they are actually preoccupied with something else.
2) The Marginal Listeners: They are impatient to listen to the main ideas. They are interested in bottom line. They do not go to the deeper level in arguments.
3) The Evaluative Listeners: They use logic to understand the content and distance themselves emotionally from the subject. As a result, they do not show empathy and sensitivity to the speaker.
Effective communication skills include the effectiveness of communication depends upon the extent to which the sender has succeeded in making the receiver understand his idea. It also depends on Feedback which makes communication two way is important because it helps to evaluate the effectiveness of the communication.
For effective communication, the self confidence and enthusiasm plays an important role. In conversational situations an effective speaker should maintain the proper decorum of speaking. one should speak with clarity without being rude. courtesy demands that words that hurt or insult the listener should not be used. we should listen to each other patiently without interrupting. An effective speaker waits for his turn to speak and only when his turn comes he speaks with clarity and force. our tone should be polite and reflect our respect for the listener.
Dr. Sandesha was pretty good in explaining the effective communication strategies:
1) Initiation: Teachers should initiate contact as soon as they know which students will be in their classroom for the school year. Contact can occur by means of an introductory phone call or a letter to the home introducing yourself to the parents and establishing expectations.
2) Timeliness: Adults should make contact soon after a problem has been identified, so a timely solution can be found. waiting too long can create new problems, possibly through the frustration of those involved
3) Consistency and frequency: Parents want frequent, ongoing feedback about how their children are performing with homework.
4) Follow through: Parents and teachers each want to see that the other will actually do what they say they will do.
5)( Clarity and usefulness of communication: Parents and teachers should have the information they need to help students, in a farm and language that makes sense to them.
In the session i love when Dr. Sandesha taught about effective communication between teachers and what to avoid when talking to fellow faculty:
i) Do not talk about or discuss your co-workers with your students.
ii) Do not engage in conversation or discuss your co-workers with a parent.
iii) Do not talk about or discuss your co-worker with other co-workers.
iv) Do not isolate yourself on a regular basis.
Towards the finale, i want to express my gratitude to DPS society and Dr. shashikant Dixit (IITian) who provided me the platform to join and share the views on Webinar. Without him it would have been impossible to share the views on the national platform. I am very thankful to Delhi Public School Society as well.
The author has done Masters in Journalism and Mass Communication and resides in Jammu Kashmir.